Refund policy
We accept returns for Refund or Credit/Exchange. This gives you the confidence and ability to ensure you can purchase multiple sizes, keep what fits perfect and return anything that may not. Once your return is received and inspected, we will process your credit or refund as desired and an email confirmation will be sent to your inbox. ANIMA 13 only accepts return of products in their original condition, with all original packaging and products tags. Our policy lasts 30 days from your order delivery.
If you return items with false policy forms / unsaleable garments, we will not send the garment back to you. Instead, they will be donated or discarded, and no refund or credit will be given. Please note refunds are only available on full priced items. All sale items are final and will not qualify for any returns.
Returns Process
- Download the returns form linked.
- Print and complete the returns form.
- Sign the form to agree to the returns policy
- Post your return (including the returns form) to us.
- Please allow up to 2 business days from our receiving of your return for processing.